Terms and Conditions for Ticket Bookings v0.4; valid from 2025-03-14
Welcome to Aurora Productions. By purchasing tickets, you agree to the following terms and conditions:
1. General
1.1 These terms apply to all ticket bookings made online, in-person, or via other authorized methods.
1.2 Tickets are issued subject to the rules and regulations of the venue.
2. Booking and Payment
2.1 All ticket prices are displayed in British Pounds and include any applicable taxes.
2.2 Payments must be made in full at the time of booking.
2.3 Tickets are non-refundable except as outlined in Section 5.
2.4 The box office phone number (07349 983584) is only to be used for 10+ group bookings or accessible bookings
2.5 A discount applies for groups of 10 or more, as follows: for each 10 tickets purchased, only pay for 9 up to a max of 3 free tickets; i.e. 30, pay for 27; 40, pay for 37. Tickets must all be for same performance and ordered at one time.
2.6 Balcony tickets can only be purchased online
2.7 Balcony tickets are strictly for patrons aged 12 and above. Admission will be denied if age requirements are not met
3. Ticket Collection and Admission
3.1 For online bookings, tickets may be presented as e-tickets. Proof of purchase will be required.
3.2 Admission to the event requires a valid ticket.
3.3 Latecomers may only be admitted at a suitable break in the performance, subject to the discretion of the venue staff.
4. Changes and Cancellations
4.1 Aurora Productions reserves the right to make changes to the event’s program, including the cast, venue, or timings, without prior notice.
4.2 If the event is cancelled or rescheduled, ticket holders will be notified as soon as possible and offered a refund or exchange.
5. Refunds and Exchanges
5.1 Refunds will only be issued if the event is cancelled or rescheduled, and ticket holders cannot attend the new date.
5.2 Tickets cannot be exchanged unless explicitly stated or approved by the Aurora Productions.
6. Conduct and Safety
6.1 Audience members must behave respectfully and follow any instructions given by the venue staff.
6.2 Aurora Productions reserves the right to refuse admission or remove individuals whose behaviour is deemed disruptive.
7. Liability
7.1 Aurora Productions is not responsible for lost, stolen, or damaged tickets.
7.2 Attendance is at your own risk. Aurora Productions is not liable for any personal injury or loss incurred unless caused by negligence.
8. Privacy
8.1 Personal information collected during the booking process will only be used for purposes related to the event and in accordance with applicable data protection laws.
9. Contact
9.1 For any inquiries or issues related to your booking, please contact us at:
Email: auroramusichuntly@gmail.com
Phone: 07349 983584